What is aravaly?

aravalyis online grocery store where you can order your monthly grocery items and also earn at the same time through aravalycredits .


What kind/ category of products do you sell ?

We have started in groceries. You can check our website / on your desktop /mobile for further updates.


What cities and locations do you operate in?

We are operating in most parts of mumbai city at this point. Please fill the from and we will start servicing your area ASAP


What is the minimum order value?

There is no minimum order value


What are the delivery charges?

Delivery charges below 899 is 75/-


Do I need to register before shopping on aravaly?

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.


what all details I need to register on the site for purchase?

MOBILE NO.,NAME,SURNAME,EMAIL ID


Can I register multiple times using the same phone number/email Id?

you can use your email id , phone number only once for registration. Try using different/another email, mobile phone while RE-registering on the aravalys website.


Are there any charges for registration?

NO, we do not charge for registration


Can I have multiple account with same mobile number?

An individual can create only one account with same number


What if I enter the wrong email ID while registering online/through the phone?

try registering it again with the correct id or try contacting our customer support team by writing to us on our email id


What are My Account details?

'My Account' is the section where you can view your personal information, order history and shopping List.


I have changed my mobile number. What should I do ?

If you have changed your mobile number recently, we recommend you to update it on our site, for us to communicate with you efficiently. This is because; we would convey all your orders and transaction related communication to you via SMS to your registered mobile number. To update your new mobile number on the site, follow the 6 easy steps below. Sign-In with your current credentials to the site. 1)Go to "My Account" page and select "Personal Details" link. 2) Remove your previous mobile number and enter the new number which you want to update and click on "Save". 3) On clicking 'Save', you are taken to the 'Account Verification' page. 4) You will receive an OTP on the new mobile number for verification purpose. 5) Enter the 4 digit OTP that was sent to your new mobile number and click "SUBMIT". 6)Your new mobile number is registered which you can now see on your 'My Account' page.


What is my shopping list?

my shopping list is the list of products that I have saved for future reference and reminder


I am unable to login? How I reset the passwor?

If your account remains inactive for more than 6 months, it might get locked automatically for security reasons. For further details please write to us at our email '' with ‘Account Locked’ mentioned in the subject line. Our team will try and resolve it at the earliest.


I am not able to find a product that I want?

1) please use the search bar available on all pages to type your product. If the product is in stock it will get displayed automatically.

2) please use the "Suggest Us" feature on the category or product page. Type the product that you cannot find and we will ensure a prompt revert.


Product received differs from the one displayed on the site, what do I do ?

Please refer return policy to know more.


Where can I find the current ongoing offer/promotions?

Look for the offer/promotions on the home page/category page


How will you ensure the freshness of products?

aravalyis not doing fresh products currently.


How do I know if I placed my order correctly?

As soon as you place an order, you will receive a confirmation of the order via SMS. This SMS will include the order number . Click "My Account" page and Go to "My orders" section to view all the orders that you have placed so far. On clicking the relevant "Order Number" you will be able to see order details page with list of all the items that you have ordered.


Is there any way I can re-order my previous order ?

Yes, you can. Follow the simple steps mentioned below to shop from your previous order: Sign In with your credentials. Click on "ORDER STATUS" link located on the home page. You are taken to the page where you can see the list of all your previous orders. You will see "Re-Order" button next to your orders. Click on the button and all the items from previous order will be added into your shopping cart. After all the items are added in your shopping cart, you can add/remove any items as required.


Can I call and place an order?

We do not take orders through our call center as of now. You can place orders online through our Website, mobile website or Mobile App only.


Can I change my order delivery slot after placing the order?

The only way you can check the status of your order is by contacting our customer support team.


How do I check the current status of my order?

Customer can track orders by looking at order status feature


Can I schedule an order to my convenience?

Sure. At the checkout page, you can select a delivery slot of your choice.


How will I know if any item in my order is unavailable?

You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours of delivery .


I’m trying to place an order today but it is getting scheduled for the next day. What can I do?

Depending on our warehouse operating time and capacity, your order may be scheduled for a different day.


What if I have a complaint regarding my order?

You can contact to our customer support team, You can write to us on email id


What If I want to return something?

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. Alternatively you may notify us through our website within 24 hours of the delivery.


How do I make changes to my order?

Currently, there is no provision to change the order once its been placed. Please call our customer support team & we will assist you however we can.


What is aravaly CREDITS , how do I redeem it ?

aravaly CREDITS are the points that you have earned while shopping with us . You can redeem the points in the next order you place


What are the various modes of payment I can use for shopping?

You can pay for your order using the following modes of payment: Credit Card / Debit Card Netbanking e-Wallets Cash on Delivery aravalyCREDITS


How do I enter my coupon code ?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.


My payment for an order failed , what should I do ?

In case your payment fails, you will be informed through an onscreen message that will appear after the failure. This will be accompanied by an SMS to you intimating the same. Also, after this, you will be prompted to retry making payment.


Can I use multiple payment options for a single order ?

We do not have the option of choosing multiple modes of payment for a single order at this point; you can make payment using only one mode for one order.


Are there any extra charges in addition to the price shown ?

There is no VAT. However, GST will be applicable as per Government Regulizations.


How will the delivery be done ?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.


What are the delivery timings ?

Please refer to the delivery slot


How do I change my delivery address? Or add more address to my account?

You may save upto 3 delivery addresses in your profile .You can add/change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to add/change your delivery address.


How much are the delivery charges?

the delivery charges are INR 75/- below order value of INR 899/-


Will some one inform me about the delay in delivery?

In case of a delay, our customer support team will keep you updated about your delivery.


What is minimum order VALUE for delivery?

there is no MINIMUM ORDER VALUE


How will I know if aravalydelivers to my area?

You will be able to check this detail when you type in your pin code


What is the LOYALTY PROGRAM ?

aravalyCREDITS is our loyalty program which benefits our customers for consistently shopping with us .


How do I become a aravalymember?

You need to register on aravaly'S website and you become a member


What are benefits of aravalyCREDITS ?

1) you earn aravalyCREDITS on every order you place

2) you also earn aravalyCREDITS on the orders placed by your referrals


How do I know my current balance of aravalypoints?

You cango to accounts tab and aravalyCREDITS page


What is the value of aravalycredit points?

The value of 1 aravalyCREDITS is one rupee.


Is there any expiry date to my wallet credits?

Yes, there is an expiry date you need to use it withing 6 months


How to redeem aravalycredit points?

You can redeem aravalyCREDITS on the next order you place .


How do I contact you for feedback/queries/suggestions?

Our customer service team is available throughout the week, all seven days from 10 am to 10 pm. They can be reached at 18601231000 or via email at aravaly


What are the timing to contact the customer service

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.


How can I give feedback on the Quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with aravaly. Do write to us ABC@XYZ.com in case of positive or negative feedback.


Will aravalyask for any sensitive information such as bank account details, PIN number, card number, log-in id etc.

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with aravaly. If you get any email, call or message from anyone claiming to be from aravalyasking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.


Do you have any offline stores ?

Aa of now we don't have any offline retail store


What If I want to return something?

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. Alternatively you may notify us through our website within 24 hours of the delivery.


What if I have a complaint regarding my order?

You can contact to our customer support team, you can write to us on mail id


Product received differs from the one displayed on the site , what do I do?

Please refer RETURN POLICY to know more.