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FAQs

Frequently Asked Questions (FAQs)

Q. Ordering and shipping
Q. Measurement and install
Q. Returns and refunds
Q. Products

Does the company have a physical store?

The company exclusively operates through its website and does not have a physical store. All purchases are made online via the Awnopy website.

Can changes be made to an order after it has been placed?

The company accepts changes in the custom order before the manufacturing process starts, but once the manufacturing process has begun, no changes can be made. To know more about the changes in the custom order please read the Order process and policies on our website.

Which countries does your company offer shipping services?

The company provides international shipping services to customers across the globe.

How can I check the current status of my order?

To track the status of an order, customers can visit the order tracking page on the company's website. The "Order Tracking" option is located in the quick links section at the bottom of the website's page. They can simply enter their order ID, billing last name, email, or zip code details, and the page will display the current status of their order.

What are the payment options available on the website?

We offer various payment options on our website such as debit cards, credit cards, net banking, UPI, mobile wallets and cash on delivery for the convenience of our customers.

What is the process for cancelling an order on the website?

If the customer wishes to cancel their order, they can do so either by contacting the company through the provided customer support phone number or by cancelling the order on the website. The customer can cancel their order for standard products before it has been shipped, and the company will provide a refund. However, if the order has already been shipped, the customer may be subject to a cancellation fee. If it is a customized order and is cancelled after it is ready for dispatch, the customer may be charged for cancellation. For more information regarding canceling customized orders, please refer to the cancellation policy available on our website.

What is the shipping method used for delivering my order?

The company offers two shipping options: surface mode and air mode shipping. By default, we provide surface-mode shipping, but customers have the option to request air-mode shipping by contacting us. The shipping time may vary depending on the pin code, but typically takes up to 14 days from our warehouse located in Jaipur. For more specific information about shipping options and delivery times, please contact our customer service team or check the shipping policy on our website.

Can I get free samples from the company?

While customers can order a free A4 size sample, they will be required to pay for the delivery charges.

What is the estimated time of delivery for the order?

Standard products are estimated to be delivered within 3 to 4 days, while customized products' delivery time varies based on factors such as size, weight, complexity, and transportation of the order. To know more please refer to the shipping part of the order process and policies for both standard and custom orders at our website.

Does the company offer free shipping for its products?

Yes, the company provides free shipping for all its products. The company offers free surface mode shipping for orders above 499 rupees, while orders below 499 rupees are subject to shipping charges. In the case of air-mode shipping, additional charges apply based on the pin code. International shipping is also available for an additional fee, which includes duty and custom clearance charges. For more details on shipping charges please refer to the shipping policy on our website.

What measures does the website take to ensure the security of my personal information?

To know how the company protects personal information, please refer to the privacy policy and terms available on the website.

What is the company's policy on damaged products upon delivery?

If you receive a defective, damaged, incorrect, or missing item or if there is a mismatch in color or size during delivery, we allow for returns and replacements. But if the product gets damaged during installation, wrong installation, mishandling, and natural disasters then we would not take responsibility for it. For more details please visit our return and replacement process on the policies page.

What should I do if I end up with incorrect window measurements?

If the customer encounters difficulty in measuring their windows, it is recommended to seek assistance from a professional to ensure accurate measurements. For any assistance, please reach out to customer support service number.

What are the steps involved in measuring corner windows?

When measuring corner windows, it is important to leave a 2 to 3 inch gap from the corner to ensure a proper fit for the blinds.

What is the process for measuring bay windows correctly?

To ensure that the headrail of the blinds fits the window frame, it is recommended to leave a gap of 2 to 3 inches on the two corners between the three windows while measuring bay windows.

What is the difference between inside and outside mount?

Inside mount refers to blinds installed within the window frame, while outside mount refers to blinds installed outside the window frame, either on the wall or ceiling. The inside mount of blinds cannot completely block the light as there is a gap between blind and the fabric used whereas outside mount blinds can completely cover the window frame which blocks the light.

Can the control side of the blinds be changed while ordering?

For custom orders, customers have the option to select the side of the cord control for their blinds during the ordering process. However, for standard blinds, the cord control is positioned on the right side by default.

What is the measurement unit for the weight of fabric?

Grams per square meter (gsm) is the measurement unit of the weight of the fabric.

When taking window measurements, should one round up or down to the nearest value?

When measuring for indoor blinds, the customer should round down the value as the headrail needs to fit inside the window frame. However, for outdoor blinds, if the customer wants to cover the entire window, they should round up the value when taking measurements.

Which tools to use for measuring the window?

When measuring a window, it is advisable to use steel tape for accurate results. Unlike fabric tape which may sway and lose tension, a steel tape remains firm and ensures precise measurements.

Which unit of measurement should be used to measure a window?

When measuring a window, we suggest using centimeters as the unit of measurement as it allows for precise decimal values. This can be especially helpful when rounding up to the nearest whole number, such as in the case of a window with a length of 99.5 cm, which can be rounded up to 100 cm.

What is the warranty provided on all products?

The company does not offer a specific warranty on the product. However, we take responsibility for any issues that may occur during the delivery process, such as manufacturing defects, damaged items, missing items, wrong items, or mismatches in color and sizes. In such cases, the customer is eligible to return or replace the product. For more details, please refer to our return and replacement policy on our website.

What is the company's policy on refunds and exchanges?

If a standard order is cancelled before shipping, the customer is entitled to a full refund. For customized orders, if cancellation is requested before manufacturing, the full amount will be refunded. However, if the cancellation request is made during or after manufacturing, the customer will be charged a fee. In the case of a returned order, if it passes the verification process, a refund will be initiated within 7 business days of receipt of the returned product. For more information about refunds and exchanges, please refer to the company's terms and policies available on the website.

What are the options if the delivered product does not meet the specified requirements?

All products are delivered based on customer's order and specifications. The company is not liable for any incorrect information given from the customer's end. In case the size or color of the delivered product is not as per the customer's order, they have the option to return or replace it.

How many style options of blinds and curtains are offered by the company?

The company provides a range of styles for blinds, including roller blinds, roman blinds, blackout blinds, waterproof roman blinds, crank blinds, and bamboo PVC blinds. Customers can also choose from a variety of curtain styles, such as sun blocking curtains, loop curtains, eyelet curtains, waterproof curtains, vent loop curtains, and tab top curtains.

What factors should I consider when choosing between blinds and curtains?

Choosing between blinds and curtains depends on the customer's preferences and requirements. While curtains can remain still during windy weather, blinds may sway due to their design.

What type of blinds are known for their energy efficiency?

The knitted blinds are highly energy efficient, effectively blocking harmful UV rays, reducing heat buildup, and allowing cool air to pass through their fabric.

Which of your products need to be assembled by the customer?

The company provides DIY solutions (Do It Yourself) for all its products, enabling customers to install their products themselves using the installation flyer included with the product.

Do I have to preinstall a rod before purchasing curtains?

Customers with preinstall rods can opt for loop curtains that come with a self sticking loops. However, for eyelet curtains, customers need to hang the curtains on the rod first and then mount the rod on the wall.

Can all products offered by the company be customized?

Yes, the company offers customization for all of its products.

What is the level of color accuracy in the products offered by the company?

The color accuracy of images is about 90% because the plastic material used in the product can reflect light.

Can the customer view how the fabric products will appear when light passes through them on your website?

At present, we do not offer a video demonstration of how light passes through the fabric on our website. However, we are continuously working to enhance our customer's experience, and our technical team is exploring options to develop and upload such videos in the future.

How does the company handle orders for items that are out of stock?

The company updates the website promptly to inform customers if a particular item is out of stock.

Can I purchase the hardware kit separately?

Yes, the hardware kit is available for purchase separately on the website.

Which products are suitable for use in all seasons throughout the year?

Our products are made from high-quality, non-fading color molecules, UV-resistant, dimensionally stable, and recyclable materials. As a result, they are suitable for use throughout the year, regardless of the season.